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New York Hospital Complaint Hotline

New York State Health Commissioner Novello Announces New Toll-Free Centralized Hospital Complaint Hotline - 1-800-804-5447

New York State Health Commissioner Antonia C. Novello, M.D., M.P.H., Dr.P.H., announced the creation of a new toll-free centralized hospital complaint hotline (1-800-804-5447) for consumers, families and advocates to file patient care complaints. The public may contact the new hotline with any concerns regarding the conditions or services provided by licensed hospitals, community health clinics and diagnostic and treatment centers statewide.

Dr. Novello said, "Our priority has always been to ensure that New Yorkers have access to quality care in all hospitals, licensed community health centers and clinics. The creation of this new centralized complaint hotline will help ensure that the public is knowledgeable of their ability and right to file a complaint with the Department regarding patient care. This commitment will serve to further strengthen the public's trust in New York's world-class health care system."

Any person who contacts the State's hotline will speak directly to a registered nurse (RN), who will then document and assess the complaint information and assign the complaint for investigation by Department inspectors. All calls will be monitored for quality assurance under this new streamlined hospital complaint intake process. The identity of callers will remain confidential as part of any State investigation into the care a patient receives in a licensed health care facility.

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